Money-Back Guarantee Policy

At DORENTHIX, we believe in clarity, fairness, and responsibility. If your purchase from dorenthix.quest does not meet your expectations under the conditions outlined below, we offer a straightforward money-back guarantee designed to protect your investment with transparency and care.

Qualifying Purchases

This guarantee applies to eligible products and services purchased directly through dorenthix.quest. The order must be completed via our official checkout system and associated with a valid transaction ID.

  • Digital products purchased at full price
  • Subscription plans (first billing cycle only)
  • Services clearly marked as refundable

Refund Period

You may request a refund within 14 calendar days from the original purchase date. Requests submitted after this period may not qualify unless otherwise required by applicable consumer protection laws.

The refund period begins on the date the transaction is successfully processed.

Claim Process

To initiate a refund request:

  1. Contact our support team via email.
  2. Provide your full name and transaction ID.
  3. Briefly explain the reason for your request.

Our team will review your request within 3–5 business days.

Requirements

  • Valid proof of purchase
  • Request submitted within the refund period
  • No violation of our Terms of Service
  • Product or service not materially consumed beyond evaluation

Exceptions

The money-back guarantee does not apply in the following situations:

  • Discounted or promotional purchases clearly marked as final sale
  • Renewed subscription cycles beyond the first billing period
  • Accounts suspended due to policy violations
  • Requests submitted outside the 14-day window

DORENTHIX reserves the right to deny refund requests that do not comply with these conditions.

Refund Method

Approved refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your financial institution but typically range between 5–10 business days after approval.

Need Assistance?

Our support team is here to ensure a smooth experience. If you have questions about your eligibility or need help with your request, please contact us.

Email: [email protected]
Response Time: Within 1–2 business days

This Money-Back Guarantee Policy is issued by DORENTHIX and applies exclusively to purchases made via dorenthix.quest. We encourage all customers to review our Terms of Service for additional details.